Coolinko Ltd — Effective Date: 1 October 2026

We offer free returns within 30 days of delivery for customers in the United States, including returns because you changed your mind and returns of damaged, defective, or incorrect products.

1. Return Window

Email us to request a return within 30 calendar days after your order is delivered. Please send the item back within 14 calendar days after we provide your return instructions, or follow the collection date we arrange with you.

2. Item Condition

For change-of-mind returns, products must be unused and uninstalled, with all included parts, accessories, and documentation. You may open the packaging to inspect the product. Use the original packaging or equivalent protective packaging for safe transport.

These condition requirements do not prevent you from reporting a defective, damaged, or incorrect product. This policy does not limit any rights you have under applicable law.

3. How to Start a Return

  1. Email support@coolinkoltd.shop with your order number, the item you wish to return, and the reason for the return.
  2. We will email the return instructions and a prepaid shipping label, or arrange a suitable collection for bulky products.
  3. Pack the product securely and use the provided label or arranged collection. Keep your tracking or collection receipt until your refund is complete.

Please contact us before shipping a return. We will confirm the correct return destination for your order; do not send products to our business addresses without receiving return instructions.

4. Return Costs

Return shipping is free for eligible returns, including change-of-mind, defective, damaged, and incorrect-item returns. We provide a prepaid return label or cover the arranged collection. There is no restocking fee.

5. Damaged, Defective, or Incorrect Items

Contact us as soon as you notice a problem. Include a description and photos of the item and packaging where available. We will help arrange a free return and an appropriate replacement or refund. Do not install or use a product that appears unsafe or damaged.

6. Refunds

After receiving and inspecting the returned item, we will email you the outcome and issue the refund to your original payment method within 5–7 business days. A full eligible return includes the amount paid for the returned product and its applicable tax. For a partial return, we refund the returned items and their applicable tax.

Your bank or payment provider may need additional time to post the credit. If you have not received the refund after the stated processing period, contact us so we can check its status.

If a return does not meet the change-of-mind condition requirements, we will explain the reason and discuss the next steps with you. This does not affect remedies for defective goods or your applicable legal rights.

7. Exchanges

If you would like a different product, contact us to arrange the return and discuss replacement availability. We will explain any price difference before you agree to an exchange.

8. Order Cancellations

Contact us promptly if you wish to cancel. If your order has not shipped, we will cancel it and issue a full refund. If it has shipped, you can use our free return process. Cancellation refunds are issued to the original payment method promptly and within 7 business days.

Contact Us

Coolinko Ltd
Email: support@coolinkoltd.shop

UK Address:
15 Purbeck Close
Lytchett Matravers
Poole, England, BH16 6DE
United Kingdom

US Address:
1135 E Commercial St
Springfield, MO 65803
United States