Coolinko Ltd
Effective Date: 1 October 2026

Coolinko Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit coolinkoltd.shop or purchase our products.

1. Who We Are

Coolinko Ltd operates an online store providing water heaters and water heating solutions.

UK Address:
15 Purbeck Close
Lytchett Matravers
Poole, England
BH16 6DE
United Kingdom

US Address:
1135 E Commercial St
Springfield, MO 65803
United States

Contact Email:
support@coolinkoltd.shop

Coolinko Ltd is responsible for the personal data described in this policy.

2. Information We Collect

We may collect and process the following personal data:

  • Full name
  • Email address and contact details you provide
  • Billing and shipping addresses
  • Payment and transaction information associated with your order
  • Order history
  • Information you provide through contact forms or email
  • Technical and usage information collected through website tools and cookies, where applicable

We collect information necessary to operate our store, fulfill orders, and provide our services.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver orders, with an estimated delivery time of 5–7 business days
  • To manage payments and prevent fraud
  • To provide customer support
  • To send order confirmations and updates
  • To respond to inquiries
  • To manage returns, refunds, and warranty requests
  • To maintain and improve our website and services
  • To send marketing communications when you have opted in

Delivery times are estimates. Please refer to our Shipping Policy for full delivery information.

4. Legal Basis for Processing

Where UK GDPR applies, we process personal data under the following legal bases:

  • Contractual necessity: to process your order and provide services you request.
  • Legal obligation: to comply with applicable accounting, tax, and other legal requirements.
  • Legitimate interests: to operate and improve our services, maintain security, and prevent fraud, where those interests do not override your rights.
  • Consent: for optional marketing communications and other activities requiring your consent.

5. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share relevant information with service providers when necessary for:

  • Payment processing
  • Website hosting and operation
  • Order fulfillment and delivery
  • Email communication
  • Professional advice
  • Legal and regulatory compliance

We limit information shared to what is necessary for the relevant purpose and require appropriate protection where service providers process information on our behalf.

6. International Data Transfers

Personal data may be processed outside the UK, including in the United States, depending on the location of our service providers and order fulfillment arrangements.

Where a transfer is subject to UK GDPR restrictions, an applicable lawful transfer mechanism is required, such as adequacy arrangements or appropriate contractual safeguards.

You may contact us for information about the safeguards applicable to your personal data.

7. Cookies

Our website uses cookies and similar technologies to support functions such as shopping cart operation and website security.

Where applicable, additional cookies may be used to understand website usage and improve our services. We request consent where required by law.

You can manage cookies through the website’s cookie controls, where available, and your browser settings. Disabling essential cookies may affect some website features.

8. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

No method of online transmission or storage is completely secure.

9. Data Retention

We retain personal data for as long as necessary for the purposes described in this policy.

Retention periods depend on the type of information, the nature of our relationship with you, applicable legal requirements, and the need to handle returns, warranty claims, or disputes.

When information is no longer required, we delete it securely or anonymize it.

10. Your Rights

Depending on applicable law and the circumstances, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing relies on consent
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact:
support@coolinkoltd.shop

We may need to verify your identity before responding to a request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Coolinko Ltd
15 Purbeck Close
Lytchett Matravers
Poole, England
BH16 6DE
United Kingdom

US Address:
1135 E Commercial St
Springfield, MO 65803
United States

Email:
support@coolinkoltd.shop