Coolinko Ltd — Effective Date: 1 October 2026

These Terms of Service apply to your use of coolinkoltd.shop and purchases from Coolinko Ltd. Please read them together with our Shipping Policy, Return and Refund Policy, and Privacy Policy, available in the website footer.

1. About Our Store

Coolinko Ltd sells water heaters and water heating solutions online. Our contact details and business addresses are provided below. We currently deliver to the United States only.

2. Using Our Website

You must be legally able to enter into a purchase agreement or have the permission of a parent or guardian. Please provide accurate contact, billing, and delivery information. Do not use the website for unlawful activity, fraudulent orders, or attempts to interfere with its security or operation.

3. Product Information

We aim to provide accurate product descriptions, specifications, prices, and availability. Please review the size, power requirements, compatibility, and installation requirements before ordering. Product images are illustrative; consult the listed specifications for the product you are buying.

If we identify a material error affecting your order, we will contact you to explain it and ask whether you wish to proceed with the corrected information or cancel for a full refund. We will not charge an increased price without your agreement.

4. Orders and Payments

Payment methods available for your order are displayed at checkout. Prices are shown in the currency displayed on the product and checkout pages. Applicable taxes and the complete order total are shown before payment.

An order confirmation acknowledges receipt of your order. If we cannot fulfill an order because of unavailability, a payment issue, or suspected fraud, we will notify you and refund any payment for the unfulfilled items. Please contact us promptly to correct order details or request cancellation.

5. Shipping and Delivery

We provide free shipping within the United States. Estimated delivery is 5–7 business days from order and payment confirmation, including processing and transit. Business days exclude weekends and public holidays.

If we cannot meet the stated timeframe, we will contact you with an updated estimate and offer the choice to accept the delay or cancel for a full refund. See our Shipping Policy for further details.

6. Returns, Refunds, and Cancellations

We offer free returns within 30 days of delivery, including change-of-mind and damaged, defective, or incorrect-item returns. Change-of-mind products must be unused and uninstalled, with included parts and accessories; opening the packaging for inspection is permitted.

We provide a prepaid return label or arrange collection, with no restocking fee. Eligible refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return. See our Return and Refund Policy for the full process and condition requirements.

If an order has not shipped, contact us to cancel for a full refund. Cancellation refunds are issued promptly and within 7 business days. If it has shipped, our free return process applies.

7. Installation, Safety, and Warranty Information

Follow the manufacturer’s instructions and applicable local requirements. Use a qualified installer where required. Do not install or operate a damaged or unsafe product. Installation services are not included unless expressly stated in the product listing.

Any product-specific manufacturer warranty information provided with the product or in its listing applies according to those terms. Contact us with product or defect questions. Nothing in these terms limits rights or remedies available under applicable consumer law.

8. Privacy

Our Privacy Policy explains how we handle personal information in connection with website use and orders.

9. Website Content

Website text, graphics, and other content are owned by Coolinko Ltd or used with permission, as applicable. You may use the website for personal shopping purposes. Do not reproduce protected content commercially without permission from the relevant rights holder.

10. Responsibility and Consumer Rights

We are responsible for fulfilling orders in accordance with these terms and applicable law. We do not exclude liability or consumer rights that cannot lawfully be excluded. We cannot guarantee uninterrupted website availability, but you may contact us for assistance with existing orders.

11. Questions and Disputes

Please contact us first if you have a complaint or concern so we can work toward a resolution. These terms do not prevent you from using legal remedies or protections available under applicable law.

12. Changes to These Terms

We may update these terms by publishing a revised version with an updated effective date. The terms presented when you placed your order apply to that order, except where a change is required by law or agreed with you.

Contact Us

Coolinko Ltd
Email: support@coolinkoltd.shop

UK Address:
15 Purbeck Close
Lytchett Matravers
Poole, England, BH16 6DE
United Kingdom

US Address:
1135 E Commercial St
Springfield, MO 65803
United States